The iZoologic Sync Cases CDF enables the ingestion and ongoing synchronization of Incident and DLR case data from iZoologic, ensuring both new and updated cases are accurately reflected. The integration collects core case information along with related details, communications, and supporting files to provide comprehensive visibility into case activity and associated entities.

The integration provides the following feeds:

• iZoologic Incident Case Sync - parses of Incident cases from iZoologic and ingests them as either events or incidents.
  • Get Incident Case Details - request to get information for individual cases and return the data to the Incident Case Sync primary feed.
  • Get Case Communications - request to get the communications for individual cases and returns the data to the Incident Case Sync primary feed.
  • Get Case Files - request to get files from individual cases and fulfill placeholder attachments for objects created by the Incident Case Sync primary feed.
  • File Request - requests the actual file data and returns it to the Get Case Files fulfillment feed.
• iZoologic DLR Case Sync - This feed parses DLR cases from iZoologic and ingests them as either compromised accounts or Identities.
  • Get DLR Incident Case Details - request to get information for individual DLR cases and return the data to the DLR Case Sync primary feed.

The integration ingests the following object types:

• Compromised Accounts (custom object)
• Events
  • Event Attributes
• Identities
  • Identity Attributes
• Incidents
  • Incident Attributes
• Notes
  • Note Attributes